One of the things I’ve always loved is a good puzzle, and what better time to start a thought exercise than the end of the week?

With that, I present you the second challenge:

Your have just purchased a rather large book of business from a competitor that is exiting the business. They are still planning to hold onto their custom applications, but will be sending you a dump of their customers in a structured format (think spreadsheets or XML).

As you work with your team on how to on-board the new customers, what do you see as some potential risks or issues?

Hit REPLY and share your take. We can compare notes next week.

Have a wonderful weekend!

cab