The last part of the integration series focuses on human aspect. This is last mainly because it ties the other two together, and can be critical to making/breaking the integration effort.

There are two groups (okay maybe three) to keep in mind:

  • Those primarily from the acquiring company who know the finer details of the status-quo, but not what is being conveyed.
  • Those from the acquired company who are familiar with the apps, and maybe the underlying infrastructure, but nothing of their new home.

The third group are those who can act as a bridge between the two worlds. They may exist within the organization, but will more than likely need to be found through a trusted advisor. They will be the ones who can ensure the success of the integration effort.

What makes this third group so special?

Their breadth of experience and technical knowledge will allow them to see the integration points between the two systems, and overcome the gaps in expertise between the other two groups. They will have enough credibility to ensure both sides are on the same page to deliver.

They may not have the full nuances on the processes in place nor the depth of knowledge of the other two groups, but that is what makes this a collaborative effort. However, they are the marriage counselors that ensure the new acquisition works.

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